SHIPPING

WHEN WILL MY ORDER SHIP?

All items are made to order and will be shipped within 7-10 days of placing your order. This does not include weekends or holidays. The 7-10 day processing time does not include shipping, which is an additional 2-5 days through USPS First Class shipping.

If you require a tight-turnaround, we are happy to accommodate! For urgent orders, please e-mail [contact@geisslueur.com] with your order number and the date you need to receive your items by.


WHAT ARE YOUR SHIPPING RATES?

USPS First Class Shipping is free for all U.S. orders (2-5 Business Days)

PRODUCT, CARE, AND MATERIALS

Please remove jewelry before showering.

If you have any questions about how to care for your items, feel free to email us at [contact@geisslueur.com]

WHAT DO YOU RECOMMEND FOR CLEANING AND REMOVING SCRATCHES FROM ACRYLIC?

To clean your jewelry, gently wipe it using a microfiber cloth to remove dust or fingerprints. To avoid scratching the surface, make sure that you’re using a clean, soft cloth.

To remove any scratches that may occur from wear, we recommend using the Novus Polish Kit. Please follow the instructions listed on the product labels exactly.

NOVUS No. 1 CLEAN & SHINE
NOVUS NO. 2 FINE SCRATCH REMOVER
NOVUS NO. 3 HEAVY SCRATCH REMOVER



HOW DO I KNOW WHAT MATERIALS ARE USED IN MY JEWELRY?

The materials used in each product are listed on the individual product page.


WHERE IS YOUR JEWELRY MADE?

Each piece is laser cut + hand-assembled in Hoboken, NJ.

CUSTOM ORDERS

WHAT IS THE PRICE RANGE FOR A CUSTOM ORDER?

Email us [custom@geisslueur.com] for a free estimate.

CAN CUSTOM ORDERS BE RETURNED?

No, because your order is custom, returns will not be allowed. Custom orders are final sale.

WHAT IS THE TIME FRAME FOR A CUSTOM ORDER?

4-6 weeks for creation depending on your order.

If you require a tight-turnaround, we are happy to accommodate. Please mention your urgency upon submitting your request and we will work with you and your deadline.

Custom orders cannot be cancelled once the design processes has begun.

HOW DO CUSTOM ORDERS WORK?

Please submit your custom request to [custom@geisslueur.com].

Once your request is received, you will be provided with a quote after your request is reviewed.

Once confirmed, a 50% deposit will be required to before the design process begins.

You will be provided with a digital design proof for approval. Once you state in writing that your custom design is approved, we will proceed with creation.

The last 50% of the total price plus applicable shipping fees must be paid before the package is shipped.

ORDER CANCELLATIONS

You may request to cancel your order by email within 12 hours of placing the order. We cannot honor order cancellation requests for orders placed over 12 hours prior.

SHIPPING

Once your order has shipped, we are not responsible for packages lost, damaged, or stolen while in transit. We are also not responsible for shipping delays, returns, or deliveries issues due to the carrier.

We create shipping labels through USPS and follow the address exactly as entered by the customer when checking out via Square. We are not responsible for orders shipped to incorrect addresses due to customer entry error.

RETURNS + EXCHANGES

1. We accept returns. You can return unopened items in the original packaging within 7 days of receiving your order with printed receipt or proof of purchase. If 7 days or more have passed since your purchase date, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price minus shipping costs.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at [returns@geisslueur.com].



2. Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at [returns@geisslueur.com] with details of the product and the defect.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.



3. Exceptions

Some items are non-refundable and non-exchangeable. These include:

Sale Items
Custom Items
Collab products (i.e. Geisslueur x Isabelle Staub)



4. Shipping

To return the item you purchased, please contact [returns@geisslueur.com] for the return shipping address.


Refunds do not include any shipping and handling charges. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Thanks for your interest in a wholesale partnership with Geisslueur! Please email [claudia@geisslueur.com] to inquire and request a product linesheet.

We care about you and want to respect your privacy rights! We do not sell your information to any organizations or third parties. Personal account information will be securely managed through the Square e-commerce platform that powers Geisslueur. Your credit card information will not be saved by Geisslueur or its online store. Upon making a purchase, you will be subscribed to receive our newsletters. You may unsubscribe at any time. If you have opted in to receive emails from our newsletter, we will only send occasional emails to offer exclusive deals and product updates.