WHEN WILL MY ORDER SHIP?
All items are made to order and will be shipped within 7-10 days of placing your order. This does not include weekends or holidays. The 7-10 day processing time does not include shipping, which is an additional 2-5 days through USPS First Class shipping.
If you require a tight-turnaround, we are happy to accommodate! For urgent orders, please e-mail [email@example.com] with your order number and the date you need to receive your items by.
WHAT ARE YOUR SHIPPING RATES?
USPS First Class Shipping is free for all U.S. orders (2-5 Business Days)
PRODUCT, CARE, AND MATERIALS
Please remove jewelry before showering.
If you have any questions about how to care for your items, feel free to email us at [firstname.lastname@example.org]
WHAT DO YOU RECOMMEND FOR CLEANING AND REMOVING SCRATCHES FROM ACRYLIC?
To clean your jewelry, gently wipe it using a microfiber cloth to remove dust or fingerprints. To avoid scratching the surface, make sure that you’re using a clean, soft cloth.
To remove any scratches that may occur from wear, we recommend using the Novus Polish Kit. Please follow the instructions listed on the product labels exactly.
NOVUS No. 1 CLEAN & SHINE
NOVUS NO. 2 FINE SCRATCH REMOVER
NOVUS NO. 3 HEAVY SCRATCH REMOVER
HOW DO I KNOW WHAT MATERIALS ARE USED IN MY JEWELRY?
The materials used in each product are listed on the individual product page.
WHERE IS YOUR JEWELRY MADE?
Each piece is laser cut + hand-assembled in Hoboken, NJ.
WHAT IS THE PRICE RANGE FOR A CUSTOM ORDER?
Email us [email@example.com] for a free estimate.
CAN CUSTOM ORDERS BE RETURNED?
No, because your order is custom, returns will not be allowed. Custom orders are final sale.
WHAT IS THE TIME FRAME FOR A CUSTOM ORDER?
4-6 weeks for creation depending on your order.
If you require a tight-turnaround, we are happy to accommodate. Please mention your urgency upon submitting your request and we will work with you and your deadline.
Custom orders cannot be cancelled once the design processes has begun.
HOW DO CUSTOM ORDERS WORK?
Please submit your custom request to [firstname.lastname@example.org].
Once your request is received, you will be provided with a quote after your request is reviewed.
Once confirmed, a 50% deposit will be required to before the design process begins.
You will be provided with a digital design proof for approval. Once you state in writing that your custom design is approved, we will proceed with creation.
The last 50% of the total price plus applicable shipping fees must be paid before the package is shipped.